Unofficial Technology

Audible – Either Your User Name or Password are Invalid September 25, 2007

Recently I’ve been having trouble with my Audible content – that is it stopped showing up in iTunes 7.4.2 on my Mac. SInce I had changed a few other things I thought I was having trouble with Audible authorization. So I tried to deauthorize one of the other computers that I had authorized for Audible content.

When I selected “Deauthorize Audible Account” under the advanced menu in iTunes, I would get the following error message:

So I double checked my user name and password by logging out of and into the Audible site.  I contacted Audible support via email. They were quick and helpful. The support representative did note:

Note* Currently there is a known bug when trying to deactivate your account from iTunes from your end of the system. It will keep giving you the error that the ‘username/password is invalid.’ Please disregard it for the time being.

However, my problem stemmed from something very simple. It would appear that during one of the recent multiple iTunes upgrades, the check box to show Audible content in the General Pane of the Preferences was turned off.  Once I checked that, we were back in business.